Privacy Policy

This Privacy Policy explains how Utility Metering Solutions, LLC (UMS) collects, uses, and protects information submitted through this appointment scheduling site.

Information we collect

When you schedule an appointment through this site, we may collect your name, service address, phone number, email address, and any details you provide about your appointment.

How we use this information

Information collected is used solely to schedule and complete your meter service appointment, communicate with you about your appointment, and maintain accurate service records. We do not sell your information to third parties.

Information sharing

Your information may be shared with your local utility provider and with field service personnel as needed to coordinate and complete your appointment.

Data retention and security

We retain appointment information only as long as necessary to complete the service and maintain required records, and we use reasonable safeguards to protect it.

Questions

If you have questions about this policy or how your information is used, contact info@umswater.com.

Terms and Conditions

By using this site to schedule an appointment, you agree to the following:

• The information you provide (name, address, phone number, email) is accurate and up to date, so your appointment can be completed successfully.
• Appointment times are estimates. Actual arrival windows may shift due to weather, traffic, access issues, or scheduling constraints, and you will be notified of any significant changes when possible.
• If you need to cancel or reschedule, please call UMS Scheduling at (844) 741-6488 at least 24 hours in advance.
• If no one is available to grant access at the scheduled time and access is required, the appointment may need to be rescheduled.
• This site and its scheduling tool are provided by Utility Metering Solutions, LLC on behalf of your utility provider. Content on this site may not be reproduced without permission.

For questions about these terms, contact UMS at (844) 629-2837 or info@umswater.com.

Accessibility Statement

UMS is committed to making this appointment scheduling site accessible to all visitors, including people with disabilities. We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG).

If you have trouble scheduling an appointment through this site due to an accessibility barrier, please contact our Client Services Department at (844) 741-6488 and we will help you complete your scheduling by phone.

Disclaimer

This site is provided by UMS to help you schedule a meter installation appointment. UMS installs meters on behalf of your local utility provider. Appointment availability, timing, and process details may vary and are subject to change without notice.

UMS makes reasonable efforts to keep this site accurate and functioning properly but is not responsible for delays or errors caused by factors outside its control such as circumstances at your property that affect access.

Cookies Disclaimer

This site uses cookies to help your appointment scheduling experience work properly and to understand site usage. By continuing to use this site you agree to our use of cookies.